We aim to dispatch all orders as quickly and efficiently as possible.
Orders are usually processed and dispatched within 1–2 working days. Orders placed on weekends or bank holidays will be processed on the next working day.
During busy periods, sales or promotional events, dispatch times may be slightly longer.
Standard Delivery – £3.99
Sent via Royal Mail Second Class.
Express Delivery – £6.99
Sent via Royal Mail 24 Tracked.
Free Delivery on Orders Over £50
Orders over £50 qualify for free delivery via Royal Mail Second Class.
Royal Mail Second Class: usually 2–5 working days after dispatch
Royal Mail 24 Tracked: usually 1–2 working days after dispatch
Please note these delivery times are estimates only and are not guaranteed.
Where available, tracking details will be sent to you using your chosen contact preference once your order has been dispatched. You can use this information to track the progress of your parcel directly with Royal Mail.
In the event of disruption or issues affecting Royal Mail services, we reserve the right to use an alternative courier service in order to ensure your order reaches you as quickly as possible. Where possible, you will be notified if an alternative courier has been used.
Whilst we always endeavour to ensure your order arrives quickly, we cannot be held responsible for delays caused by Royal Mail or any other courier once your parcel has been dispatched. Delays may occasionally occur due to circumstances beyond our control, including busy periods, weather conditions, strikes or courier issues.
Please ensure your delivery address is entered correctly at checkout. We cannot accept responsibility for parcels delayed or lost due to incorrect or incomplete address details provided by the customer.
If your parcel has not arrived within 10 working days of dispatch, please contact us and we will do our best to assist you in locating your order or raising an enquiry with Royal Mail.
Unless an item is faulty or sent incorrectly, return postage costs are the responsibility of the customer.
We strongly recommend that you use a tracked delivery service when returning items to us, as we cannot accept responsibility for returned parcels until they have been received by us. Proof of postage alone does not guarantee that a return has been received.
Please retain your tracking number and proof of postage until your return has been processed.
If you have any questions regarding your delivery, please contact us and we will be happy to help.
We have a fabulous physical store located on the high street in the historical market town of Ledbury, Herefordshire.
Come and find us at
23 The Homend, Ledbury, Herefordshire, HR8 1BN
Get in touch
Email: info@aviaryapparel.co.uk
Phone: 01531 826436